When you have worked in customer service, you know that people are crazy, entitled, mean, and disgusting. Some act so horribly that you seriously doubt if that is even normal. You start thinking that maybe some kind of crazy new disease has been spread around to customers and that's why they are all behaving so entitled. But soon you realize that it is not like that. People are just like that. Entitled, mean. They will act in the most awful ways, and you will just have to deal with it, because that is your job, unfortunately.
When you have been working for a while, you grow a thicker skin that is able to put up with almost anything. They could be spitting fire at you, and you wouldn't feel anything, and not a single scratch would be left on your skin. You become a witch that can tolerate everything, or almost anything. But one day, out of nowhere, some crazy people are going to get you out of your seat. They will start to behave so weirdly that you will have to stop for a second and check if the world has changed or people just got dumber over time. Whatever it is, it's actually so weird that you will feel uneasy. But there will not be much to do either. Just have to take it.
Like in this story, when this employee saw a bunch of people acting insane. It was just a normal day being a front desk employee. But it was so weird that she actually had to stop for a moment and think if anything else was happening. But that's just how working in customer service is. Sometimes a nightmare, sometimes a magic, insane world where everything seems to be upside down like Alice in Wonderland, and sometimes, rarely, a normal day where everyone acts nice and respects the people who are working to make their life easier. But that is not the common situation. That is the real fantasy world.