If you paid money to be part of an elite group that gave you perks and benefits due to your member status, would you expect that to be transferable to any person who says your name? Don't you think that its 'elite status' has to do with being only for members? Which would make it obviously untransferable. If it was something you could just lend around, don't you think people would probably be selling the code online or something, for other people that aren't members, to enjoy these perks? Well, you probably realize that, but the hotel guest in this story certainly did not.
In this story, we are able to enjoy yet another story of an entitled customer mistreating a front desk employee who is just doing their job. The particularity about this one is that it's not even a customer who is complaining; it's the son of the actual customers. The customers are the parents, who checked in to the hotel, and that's all. The one complaining is the son of the couple, who has elite member status at the hotel, and a lot of perks that come with it. This person wanted to transfer his benefits to his parents, who aren't members of the benefits club. He didn't ask if it was possible; he just assumed it was, so it must be true. So instead of acting like a normal person and asking or being aware that they were wrong, he complains to the hotel. Tell me this is not an entitled person's behavior.
This 'elitism' seems to be a way of making customers more entitled than they añready are. It's making them think that they have even more rights to complain, and more reasons to expect things to go their way even when it makes no sense. So now what? This employee has to wait a long time explaining to this member that they are wrong and accept all the misconduct that will come from the customer in return? Yes, unfortunately, that is what will happen. These entitled people will never change; they are all the same, and they never seem to grasp the concept of being wrong.